A room
Every spot we find in one room.
- Blacklight check of the room
- Enzyme treatment of each spot
- Photos before and after
- Term:
- Priced per room
Pet stains and odor
Pet stains and odor, found and treated.
We find the spots with a blacklight, treat them with an enzyme product and give it time to work. Rebeca tells you what to expect before we start, because some old stains need more than a clean.
In every pet-stain visit
Spots found with a blacklight and marked with you
Enzyme treatment, left to work
Hot-water rinse of the room
Photos by text, before and after
A written note on what to expect
The service cards
How a pet-stain visit is priced.
What each card covers. The written quote lists each spot we find and its price.
A single spot
One known spot on carpet.
- Found with a blacklight
- Enzyme treatment
- Done with a carpet clean or alone
- Term:
- Priced per spot
Sofa or rug spot
Upholstery and rugs, after a fabric test.
- Hidden-spot test first
- Enzyme treatment
- Covered by the guarantee below
- Term:
- Priced per spot
A minimum job applies.
The pet-stain guarantee
If a pet stain comes back, we come back.
Here is the whole guarantee. It has a window, a limit and a list of what it doesn't cover.
The terms
Covers pet urine, vomit and similar stains we treated at your visit, for 30 days after the clean.
If a treated spot comes back, we return and treat the same spot once, at no charge.
Send us a photo by text within 30 days and we book the return visit.
Not covered: dye, bleach and fading, damage to the carpet backing or pad, spots on floors we didn't clean, and any stain we told you before starting might not lift.
Old urine that has soaked into the pad can come back until the pad is replaced. We tell you that before we start, and replacing a pad is not part of cleaning.
Good to know
Before we arrive, and what we don't do.
Before we arrive
Keep pets in another room during the visit and until the floor is dry
Send photos of the spots you know about
Tell us how long the spots have been there
Tell us what you've already tried
What we don't do
Replace carpet pad or cut out carpet
Treat dye, bleach or fading
Clean up after a flood or sewage backup
Promise an old stain will lift
Questions
Three questions about pet stains.
Will the smell go away?
Often, when the cause is in the carpet fibers. If the urine has soaked into the pad, the smell can return in humid weather. We tell you which we think it is before we start.
Can you remove old urine stains?
Many lighten a lot; some leave a mark. Rebeca says which before you pay for the visit.
What do I do with my pets during the visit?
Keep them in another room and keep them off the floor until it is dry, usually a few hours to a day.
Ask about a pet stain.
Text a photo of the spot. Rebeca writes back within one business day.