Before we arrive, and if something goes wrong.

Access and pets

Be there for the walk-through and the check at the end. Keep pets in another room until the floor is dry. We don't keep keys or door codes after a visit.

Moving furniture

We move light pieces and put them back. Heavy furniture stays, and we clean around it. We don't move pianos, safes or heavy built-ins.

If something is damaged

Tell us within 48 hours with a photo. We look at it with you and, if it's ours to fix, we repair or pay for it. Insurance limits and a certificate are on request.

Cancel or reschedule

Cancel or move a visit by text up to 24 hours before at no charge. After that, or if no one is there within 30 minutes of the window, a trip fee may apply.

Drying and walking on it

Most carpets are ready to walk on in a few hours to a day. Aron gives you the time for your carpet. Keep shoes off until then.

What we don't do

Flood, sewage or mold cleanup, carpet repair or stretching, pad replacement, and anything at a height. We'll say who to call.